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Antispyware FAQ
1. Why GarbageClean(TM) service
is not free anymore? Why payscan?
We have been giving free service
almost 2.5 years and now we started a
small subscription based paid service.
We are having operating costs to keep
the signatures upto-date, support and maintenance. Click here to try GarbageScan - Free
scanner only version
2. Where is free scanner download link?
GarbageScanFree.exe - Free version
3. What is the subscription fee
and how it works?
9.99$ for 10 times scanning &
removal. After that 0.99$ per scan &
removal.
4. What if i stop scan in the
middle do i get charged?
No. Only successful scan &
removal is counted.
5. What is spyware?
Spyware is a software which runs in the computer
and collects confidential data from user computer without the consent of user.
6. What is adware?
Adware is a software which runs in the computer
and displays advertisement pop-ups and tracks user internet browsing behavior (
tracking what types of websites user visits).
7. What is the difference
between computer virus and spyware?
Below chart explains the some of the
differences between typical computer
virus and spyware/adware.
| Computer
Virus |
Spyware/Adware/Trojans |
| Developed
by a single person or group of
people. |
Developed
by Corporations. |
| Non
commercial purpose. |
Purely
commercial purpose. |
| Typically
Harmful (like deleting files, formatting
disk etc). |
Makes
computer slow (eats computer
resource like memory, CPU and
network bandwidth) . |
| Doesn't
steal user information. |
Steals
user data, displays
advertisement pop-ups, hijacking
user etc. |
| Typically
spreads through disk media,
email and by exploiting vulnerability
in software. |
Spreads
during internet browsing,
instant messaging or bundled
with third party software's |
| No.
Mostly designed, developed and
tested by a single person. |
Highly
Engineered software (went
through design, development and
QA phase ) |
| Typically
a single executable file. |
Packaged
software with installer, updater
and
sometimes un-installer. |
| Doesn't
update itself ( In some cases
viruses are polymorphic in
computer memory). |
Typically
spyware/adware comes with client
updater which updates the
spyware software regularly. This
feature makes hard to remove by
antispyware
software's. |
8. What is antispyware?
Computer software tool which scans and removes
malicious programs, data files and registry settings from your computer.
9. I have a Antivirus
software. Do I need antispyware?
Yes. Antivirus software is designed
to remove computer viruses only.
You need antispyware software to remove
spyware/adwares.
10. I don't connect my
computer to Internet at all. Do I still
get spyware/adware on my computer?
Mostly No. In some cases
spyware/adware software could be bundled
with other free software CDs.
11. How does spyware/adware get
into my computer?
Mostly when you visit a website which hosts
adware/spyware programs either directly or indirectly though advertisement
networks. Also during free music/movies download,
instant messaging etc. Sometimes user will be asked to
accept license terms. Here are some of the major adware's installation
prompt screen.
12. What is quarantine?
Quarantine feature of the scanner stops running malicious program and
moves file to a different folder called \quarantine.
13. How
quarantine feature works?
When you decide to "Quarantine" malicious files, GarbageClean moves the
malicious file to quarantine folder C:\quarantine or D:\quarantine. So malicious files are moved to different location but not deleted from your system. After
quarantine, spyware won't be active and it will be disabled.
14. When do I use quarantine feature?
If you do want to keep spyware/adware software's on the system in disabled state.
15. Can I quarantine registry
keys?
No.
16. I can't download definitions.
What to do now?
Downloading definitions could fail due to proxy
server not configured properly. If you are using proxy server to connect to internet
then you need to make sure proxy server is configured in the Windows Control
Panel's Internet Options.Here is a screen shot of proxy configuration
screen.17. I ran
GarbageClean but pop-ups are still
coming. What to do now?
It is most likely that some of the
memory resident spyware programs are not
deleted successfully. In this case you
must re-start windows in "Safemode
with networking" (by pressing key
F8 during windows start-up) and re-scan
the system using GarbageClean. If the
problem still persists then please
contact our support here and provide us
with detailed information.
18. What is Windows Safe
mode?
In Safe mode Windows will not load
start-up programs and also Windows loads
only minimal drivers. So in safe mode
spyware/adware programs can't get
started during Windows startup even
though they are registered in the
start-up locations like Run registry
key, Win.ini and System.ini etc.
19. What is Windows Safemode with
networking?
In Safemode with networking option,
Windows loads network protocol drivers
and the computer is able to connect to
internet.
20. How can I switch my computer to
safe mode?
Pressing key F8 repeatedly during
windows startup and select
"Safemode with networking"
option from screen. For more info visit http://support.microsoft.com/default.aspx?scid=kb;en-us;315222
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